The 11 travel list released public Chen Xiaoping was named the "good China tourists" Shanghai "visitors" Chen Xiaoping talk about experience: some breathtaking, but all in the past yesterday, the National Tourism Administration issued the "11" holiday tourism "black list", a number of scenic spots, the best concentration for excellent travel agencies, tour guides, excellent excellent tourism staff and civilization tourists, but also on the toilet during the holiday revolution lag, dirty environment, management confusion, poor service of tourism business units and employees and uncivilized tourists were exposed. The "black list", the Shanghai Oriental Pearl TV Tower, Shanghai science and Technology Museum, Happy Valley, Shanghai Gu Village Park on the tourism service best classification "list, become the best part of the scenic Sun Island; Shanghai International Club is on the order of the scenic area, comprehensive tourism service toilet revolution is the worst, the most three" black list". In addition, Chen Xiaoping, a resident of Shanghai, was appraised as an outstanding civilized tourist because of his outstanding behavior during his trip". What did Chen Xiaoping do? Yesterday, the morning news reporter contacted himself, he told reporters recalled the tense and long night in the Tibet plateau. The trapped tourists emotional state tourism bureau Plateau on the deeds of Chen Xiaoping Chen Xiaoping is introduced: Shanghai tourists during the National Day holidays offered to travel to Tibet, Tibet in Linzhi and encountered landslides accident caused serious road congestion, some tourists team emotion, do not listen to the tour guide and driver and local police to discourage requirements for pedestrian crosses the Chen Xiaoping in altitude reaction the result of case, while helping guides to the travel agency informed, timely supply for tourists; while according to their own experience and knowledge, the advantages and disadvantages of rational analysis to help visitors walk over the mountain, the stability of the visitors emotions, to avoid the adverse consequences that may occur. Although a few words can not reproduce the thrilling scene at that time, but also revealed a little tension. So what happened to Chen Xiaoping and his party then? Yesterday, when reporters called Chen Xiaoping phone, he has successfully returned to Tibet from Shanghai. Chen Xiaoping is 62 years old. He likes traveling very much. He has been to many places at home and abroad. This National Day holiday, he and his wife, friends, a line of 5 people through Ctrip Travel Agency, signed up for 10 days and 9 nights of Tibet travel group, the whole journey is from September 28th to fly from Shanghai to Chengdu, then fly to Linzhi, and then from Lhasa in October 7th flew back to Shanghai. The first two days of the journey is very smooth, in September 30th, according to the plan, the tour group will travel from Linzhi to Lu Lang, the return trip, in the distance of 10 kilometers from Linzhi, a landslide occurred, the road was impassable. After the local public security, fire fighting for more than 4 hours of emergency dredging, the road was repaired at 7:50 on the night of traffic. However, only 10 minutes after the opening of the road, two large stones along the roadside suddenly rolled down the winding road, hit 2 cars, the road was closed again. Chen Xiaoping and many friends will have to wait. With the advent of the night, the temperature is lower and lower, the friends group there were varying degrees of altitude sickness, tourists even vomiting situation. Some tourists also because for a long time become emotional requirements and encouraged all visitors over night, the night scene crosses the scene police persuasion is invalid, the driver also has been unable to guide)

十一旅游红黑榜发布 市民陈小平获评“中国好游客” 上海“好游客”陈小平谈经历:有些惊险,不过都过去了 昨天,国家旅游局发布了“十一”假日旅游“红黑榜”,集中表扬一批最佳景区、优秀旅行社、优秀导游、优秀旅游工作人员和文明游客,同时也对假日期间厕所革命滞后、环境脏乱、管理混乱、服务恶劣的旅游经营单位和从业人员以及不文明游客进行了曝光。此次“红黑榜”中,上海东方明珠广播电视塔、上海科技馆、上海欢乐谷、顾村公园登上旅游服务最佳等分类“红榜”,成为表现最佳的一部分景区;上海太阳岛国际俱乐部则登上了综合秩序最差景区、厕所革命最差、旅游服务最差三项“黑榜”。此外,上海市民陈小平因旅途中的突出行为,获评“优秀文明游客”。陈小平究竟做了什么?昨日,晨报记者联系到其本人,他向记者回忆了在西藏高原上紧张又漫长的一夜。被困高原游客情绪失控国家旅游局对陈小平的事迹介绍是:上海游客陈小平在国庆假期参团前往西藏旅游,在西藏林芝遇到塌方及车祸造成道路严重拥堵,团队中有些游客情绪激动,不听导游、司机和当地警察的劝阻要求步行翻山,陈小平在出现高原反应体力不支的情况下,一边协助导游向旅行社通报情况,及时为游客提供补给;一边根据自己的经验和知识,帮助游客理性分析徒步翻山的利弊,安定了游客的情绪,避免了可能发生的不良后果。短短几句话虽然无法再现当时惊心动魄的场景,但也透露出几分紧张气息。那么,当时陈小平一行究竟遭遇了什么?昨日,记者拨通陈小平电话时,他已经从西藏顺利回到上海。陈小平今年62岁,平时很喜欢旅游,曾去过国内外多个地方。这个国庆假日,他和太太、好友一行5人通过携程旅行社,报名参加了10天9晚的西藏游旅行团,整个行程是9月28日从上海出发飞成都再飞林芝,然后10月7日从拉萨飞回上海。前两天旅程很顺利,9月30日按照计划旅行团将从林芝前往鲁朗游玩,回程时,在距离林芝10公里的位置发生了山体滑坡,道路一度无法通行。经过当地公安、消防4个多小时的紧急疏通,道路于当晚7:50左右被抢修通车。然而通车仅10分钟,路边的两块大石头忽然沿着盘山公路往下滚,砸中2辆车,道路再次被封闭。陈小平和众多团友只能继续等待。随着夜幕的降临,气温越来越低,团友们均不同程度出现了高原反应,有游客甚至出现呕吐的情况。一些游客也因为长时间等待变得情绪激动,要求连夜翻山,并鼓动现场所有游客连夜翻山,现场警察劝解无效,导游司机也已无法控制局面。因堵车地带在山区,海拔高,夜晚气温偏低,能见度也很差,如果贸然翻山的话,存在很大的安全隐患。“上传下达”充当沟通者看到场面接近失控,有着丰富旅游经验的陈小平站了出来。“整个旅行团一共是20名游客,就我们几个年龄比较大,超过60岁,其他都是年轻人,可能经验没那么丰富,遇到事情容易慌。”于是陈小平跟导游一起,开始安抚团友们的情绪,并理性分析连夜翻山的危害性。因为年龄较大、经验丰富,渐渐赢得了其他团友的信任。在这个关键的时候,陈小平充当了旅行社和团友们相互沟通的桥梁。“我把我们面临的情况和团友们的诉求向旅行社反映,同时也将旅行社的措施和反馈及时传递给团友们,帮助双方顺利沟通。”陈小平告诉记者,他在上世纪80年代曾经做过导游,有过带团经验,知道遇到这种情况,最要紧的是保持信息渠道的畅通,不然团友们会产生焦躁和恐慌情绪。而且遇到这种情况,游客会对旅行社有怨气,容易产生对立情绪,他以游客的身份进行疏导,团友们也比较容易接受。由于沟通及时,团友们的情绪渐渐平复。不知不觉,时间来到了深夜12点,眼看短时间内通车无望,而且天气越来越冷,车上团友们都已经十个小时没有吃饭,情绪又开始低落。看到这个情况,陈小平提出,希望旅行社能够送些热水和食物过来,先解决温饱问题。这个建议很快被旅行社采纳,经过专车运送和肩挑背扛,2个小时后,5瓶开水和两箱泡面加一些零食终于送到车上,饱餐一顿后,大家情绪再度舒缓。带队连夜下山终脱困凌晨2点多,通车依然遥遥无期。这个时候大家面临着两个选择:要么在车上通宵等候,要么自己想办法走出去。经过沟通,旅行社可以派车在另一处地点接应,但是需要团友从一条羊肠小道步行下山。陈小平协助导游和随车警察向团友们分析了利弊,建议大家连夜走出去,并获得了全部团友的支持。大家在协议书上签字同意,然后在凌晨3点出发下山。陈小平跟导游、警察走在最前面为团友们带路,一行人相互扶持相互鼓励,打着手电沿着羊肠小道走了半个多小时,终于走到了接应点,顺利搭上了旅行社安排的车辆回到了酒店。这个时候,已经是凌晨4点多。事后,陈小平前往医院检查,被查出肺水肿。其他游客也或多或少有些小毛病,但都无大碍。谈及这漫长的一夜,陈小平表示,出门旅游要相互理解和帮助,只要大家团结一致,没有过不去的难关。对于获得“中国好游客”的荣誉,他表示有些意外,也很高兴,他说文明旅行是每一名游客应该遵守的准则。》》》相关新闻:旅游服务成为假日投诉热点记者昨天从上海市消保委获悉,今年国庆长假期间,全市各级消保委共受理消费者投诉741件,同比上升2.9%。其中旅游服务成为假日投诉热点。国庆长假外出旅游成为不少消费者的首选,同时也带动了餐宿、交通运输等相关服务的市场需求。长假期间,涉及旅游服务的投诉共计171件,同比上升10.3%,占投诉总量的近四分之一。与去年同期相比,有关套餐机票退改签的问题明显减少,门票和酒店住宿的相关投诉有所上升。反映的主要问题:一是在线旅游平台单方取消或变更订单、酒店方临时要求消费者加价、实际住宿条件与宣传不符等情况时有发生。二是景点门票兑现难,消费者提前预定景点门票后,难以正常兑换使用,影响行程安排。三是航班后续保障不到位,航班发生取消、延误、变更、超售等不正常情况后,航空公司相关信息告知不及时、不清晰,后续补救措施不到位,引发消费者不满。网络游戏、游乐场、电影戏剧等产业逐渐成为假日消费新业态,与此同时,相关投诉呈现大幅增长趋势。国庆长假期间,市消保委共计受理相关投诉45件,同比增长一倍。其中,网之易公司因随意封停消费者游戏账号的投诉多达13件,投诉反映出网之易公司依旧存在不合理的游戏规则、不完善的封停流程、不畅通的投诉渠道等问题。此外,游乐场、游泳池等场所部分设备故障频发或暂停使用,园区管理部门的疏通不及时或解释不到位引发消费者的不满。动动手指,随时查询交通违法! 扫一扫下方二维码,关注腾讯大申网! 欢迎关注腾讯大申网微信(微信号:dashenw)相关的主题文章:

Comments are closed.
a b

Recent Posts